• Apprentice
    28 Sep 2015, 7:49 p.m.

    Hello All.... I love my IWC (IW372501) more than any other of my watches and I wear it all the time, pretty much daily as I don't often wear a suit. Strangely I wasn't convinced when I bought it, but now I absolutely adore it and I actually feel somewhat naked without its obnoxious weight on my wrist.

    So you can imagine my horror when I dropped it for the first time last week onto a tiled floor. The watch looked perfect but it had stopped. I undid the crown but the movement is frozen solid, I didn't push it. I took the watch into my nearest IWC dealer which is in Naples, it is now being sent up to the workshop in Milan where I will be given a quote on how much it will cost to fix it. What am I looking at here, roughly? And is it not fair to assume that whatever the quote is, I have to accept it because who else is there to fix it?

    Yours sadly....

  • Master
    29 Sep 2015, 4:02 p.m.

    oh dear... =(

    sorry to hear that. hope you get it back soon and as good as new (which is one major benefit whenever getting a service). and yes, i'd only trust IWC themselves to repair your watch.

    regards,
    thang