• 13 Nov 2016, 11:50 a.m.

    My 26 months old Aquatimer 3290 (bought brand new from an AD) is losing about 8 seconds a day. I cannot find IWC's standard accuracy range anywhere so I wonder if this is normal? Another watch of mine (Oris) has been quite a bit more accurate (loses 3 sec a day). Since it's just outside the standard 2 years warranty, I wonder if it's worth to bring it in for a check up?

  • 13 Nov 2016, 2:05 p.m.

    I would let it check, normally IWC is between 0 sec and +8 sec. in my experience.

  • 20 Dec 2016, 5:13 p.m.

    The closest IWC service center is 380 km away. So I emailed them asking if they might have a quick service checking the rate of the watch and performing a quick regulating job for me on the spot, since I figured it's just a matter of turning a screw for a couple of degrees on this ETA 2892. They said they don't have such service. They need to examine my watch for 2-3 weeks then let me know what kind of service needs to be done. If no parts replacement, it'd take another 2-3 weeks. But if parts replacement is needed, it'd be another 6-8 weeks. And since it's outside the 2-year warranty (even only just), they have to charge me for the service, most likely about a hundred dollar.

    I don't know about you guys, but this is outrageous. A simply regulating job can potentially take 1-1.5 month and costs a hundred dollar? Besides, considering my Oris, that costs half the price, has 3-year warranty, and Rolex now offers 5-year warranty, IWC's 2-year warranty certainly doesn't translate to confidence in their quality. This makes me feel like I'm forced to pay 'taxes' for wearing IWC brand.

    I have been thinking of getting the Pilot's Chronograph 3777 ever since it came out, but this experience of IWC quality and services, have put me off. I'm sad that I can't justify buying another IWC (I still love the designs so much) if the standard warranty is still this short.

  • Graduate
    10 Aug 2017, 7:28 p.m.

    I'd write to IWC.

    If your watch only needs a regulation job it should be performed on the spot withing a day. Retailers having their own watchmaker(s) are entitled to such a service. I work at a Richemont platform but I know a lot of watchmakers in retail and that indeed sounds outrageous.

  • Connoisseur
    11 Aug 2017, 5 a.m.

    First you should take your watch to the watchmaker "down the corner" and ask him to demagnetize without opening the case. The best is if this solves your problem. You should think about any other measures only if unsuccessful.
    (My AT Chrono ref. 3719 that I've bought half a year ago gets relatively easily magnetized - twice since - but demagnetizing without opening the case helped both times.) Anyway, worth a try - no danger harming your watch.

  • Apprentice
    17 Jan 2018, 12:14 a.m.

    my top gun chrongraph is doing the exact same thing losing 8 sec a day .having said that its 9 yrs old and i dont know the service history .so think off to service she goes

  • Apprentice
    17 Jan 2018, 12:16 a.m.

    my top gun chronograph is doing the exact same thing losing 8 sec a day .having said that its 9 yrs old and i dont know the service history .so think off to service she goes

  • Apprentice
    17 Jan 2018, 3:16 a.m.

    My Aquatimer 379506 started out to be around 2sec fast (brought new from BT last May), and now is about 2sec slow.

    I have been putting it on an autowinder in the past few months, so I am wondering whether it got magnetized slightly.

    However, I was under the impression that magnetism would only make the watch fast, not slow, is that true?

  • Apprentice
    25 May 2018, 7:08 a.m.

    my top gun chrono was loseing 8 sec as well .i sent it off to IWC for complete service since not knowing its service history .i got it back and its now at .less than 1 sec +- aday better than my new rolex seadweller 43mm. send it in for service

  • 13 Aug 2018, 6:08 p.m.

    Considering the Aquatimer 3290 is a genuine dive watch, it should be able to withstand a certain amount of magnetism, right? I don't work in a lab, but I do work in front of my computer most of the day. That kind of every magnitism shouldn't be strong enough to affect a dive watch, right? And as THEKONG mentioned, affected by magnetism should make the watch runs faster, not slower, to my understanding as well. Any thoughts on that?

  • 14 Aug 2018, 10:49 a.m.

    Had similar experience with my ATs.
    New was to read demagnetising without opening (!!)
    Going to try that next time, before sending it to the AD to check.
    so you see, always something usefull to read on this Forum.
    thx guys.
    cheers

  • 20 Aug 2018, 1:44 p.m.

    I tested my AT with the LEPSI app for magnetism, and it truns out zero. I wasn't surprised for the result since, from what I have read so far, magnetized watches have way more tendency to run fast (really really fast is most cases), but my AT is on the slow side. I hoped a prestige brand with long history like IWC should have done a better job in regulating their brand new watches, regardless of whether the movements are in-house or outsourced. Or maybe I just hoped too much.