The closest IWC service center is 380 km away. So I emailed them asking if they might have a quick service checking the rate of the watch and performing a quick regulating job for me on the spot, since I figured it's just a matter of turning a screw for a couple of degrees on this ETA 2892. They said they don't have such service. They need to examine my watch for 2-3 weeks then let me know what kind of service needs to be done. If no parts replacement, it'd take another 2-3 weeks. But if parts replacement is needed, it'd be another 6-8 weeks. And since it's outside the 2-year warranty (even only just), they have to charge me for the service, most likely about a hundred dollar.
I don't know about you guys, but this is outrageous. A simply regulating job can potentially take 1-1.5 month and costs a hundred dollar? Besides, considering my Oris, that costs half the price, has 3-year warranty, and Rolex now offers 5-year warranty, IWC's 2-year warranty certainly doesn't translate to confidence in their quality. This makes me feel like I'm forced to pay 'taxes' for wearing IWC brand.
I have been thinking of getting the Pilot's Chronograph 3777 ever since it came out, but this experience of IWC quality and services, have put me off. I'm sad that I can't justify buying another IWC (I still love the designs so much) if the standard warranty is still this short.