IWC 371918

Hello there, I just recently purchased my first IWC watch. The IW3719. I’m wanting to get a complete service and re-finish and am tossing up between sending it to IWC to do it or there’s someone local (Melbourne , Australia ) I hear that the guys who’d service it at IWC would be mainly interns and there’s a a culture of replacing parts versus working with and restoring what’s there. The local person has refinishing machines etc ..and will offer the same warranty and do it in a third of the time it would to send it to IWC etc. Does anyone have any advice on this ? 

Hi Christo1

Ideally you go to one of our Boutiques you can find here: https://stores.iwc.com/search?country-region=AU&qp=Australia&l=en 

Here you can find IWC BTQs and authorized retailer.

Best

Andreas

Congrats on your first IWC! For servicing, official IWC service ensures original parts and maintains value but can be slow. A trusted local technician might be faster and more personal—just make sure they’re experienced and offer a warranty. It depends on what you prioritize most!