IWC full service experiences?

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Mr. Adam Daga
Apprentice 7 posts

6 Jun 2017, 5:18 p.m. 6 Jun 2017, 5:18 p.m.
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Hello
My name is Adam, living in Belgium and I have currently bought an IWC Mark XVI. The watch has some deep scratches and dents but the price was very low so I decided to send it for a service at IWC.
On the IWC website, I have read that they offer laserwelding so the case will remain it's original shape after polishing. But does this also apply to steel cases or only gold?
I get different answers, so I would like to see if someone has experience with the service at IWC.
With kind regards
Adam
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Mr. Adam Daga
Apprentice 7 posts

6 Jun 2017, 5:26 p.m. 6 Jun 2017, 5:26 p.m.
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Kelvin Leung
Master 646 posts

6 Jun 2017, 5:32 p.m. 6 Jun 2017, 5:32 p.m.
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AdamDaga has written:
Hello
My name is Adam, living in Belgium and I have currently bought an IWC Mark XVI. The watch has some deep scratches and dents but the price was very low so I decided to send it for a service at IWC.
On the IWC website, I have read that they offer laserwelding so the case will remain it's original shape after polishing. But does this also apply to steel cases or only gold?
I get different answers, so I would like to see if someone has experience with the service at IWC.
With kind regards
Adam
laser-welding works for stainless steel cases as well.
However, if the scratch marks are too deep, you may not be able to get rid of it entirely.
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Mr. Adam Daga
Apprentice 7 posts

6 Jun 2017, 5:40 p.m. 6 Jun 2017, 5:40 p.m.
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abs0 has written:
AdamDaga has written:
Hello
My name is Adam, living in Belgium and I have currently bought an IWC Mark XVI. The watch has some deep scratches and dents but the price was very low so I decided to send it for a service at IWC.
On the IWC website, I have read that they offer laserwelding so the case will remain it's original shape after polishing. But does this also apply to steel cases or only gold?
I get different answers, so I would like to see if someone has experience with the service at IWC.
With kind regards
Adam
laser-welding works for stainless steel cases as well.
However, if the scratch marks are too deep, you may not be able to get rid of it entirely.
Yes, I have seen pictures that it's also possible for steel, but I would like to know if IWC themself also offer this service for steel cases?
Regards
Adam
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Mr. Wilbur Whateley
Graduate 24 posts

10 Aug 2017, 6:58 p.m. 10 Aug 2017, 6:58 p.m.
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Hey Adam,
They do offer it. Given your location it will probably be taken care of by the platform in Amsterdam. They have a laser machine ;)
Cheers