• Insider
    9 Nov 2008, 9:55 p.m.

    Talking to the IWC Boutique and some IWC ADs over the last several days here in Malaysia, as have been looking at a certain model for my next purchase, I thought would share some of the information I got from them regarding sales of IWC in Malaysia. I thought it was interesting.

    Biggest Seller overall: The Portuguese Line up.

    Overall, on all models, the leather straps are preferred to the bracelets.

    The AMG and Top Gun models do not sell well at all.

    When the AMG models do sell, they are not to Malaysians, but to European tourists.

    Same with the Spitfire Models. They sell pretty good, but mainly to European Expats and tourist, not Malaysians.

    Hardest model to get in stock for them, and a very hot item: The SS Aquatimer Chronograph

    Big Pilots usually sell within a week.

    The SS 3717 on leather strap is also hard to keep in stock and sells pretty quick. On the SS Bracelet, easy to get.

    Out of the Vintage Collection, the Aquatimer sells within a few days. The others do not sell that quick or at all.

    At the IWC Boutique the 3 Sales clerks who have worked long enough to choose a IWC Watch for themselves to wear compliments of IWC (within a certain price range), all 3 of them chose the Portuguese Chronograph.

    Cheers!

  • Insider
    10 Nov 2008, 10:25 a.m.

    IWC in Malaysia, my Observations.

    I should note that the 3 Sales clerks I referred to , 2 are men and 1 is a lady.

  • Master
    9 Nov 2008, 9:10 p.m.

    thanks chad. interesting.

    would be good to know what the breakdown of sales is over the world. maybe MF knows?
    stephen

  • Master
    10 Nov 2008, 8:35 a.m.

    Well kept secret

    This information is very interesting, for me in the first place because I can compare my own taste to that of a certain region. I myself would also like to see a world region breakdown of sales figures, but I am sure we will not get them, here or anywhere else. The forum reveals only the information of ourselves, when we are so happy to announce our latest acquisition. And, being a market driven company a bit more than in the past, you can have some idea by looking at the models that disappear after one or two years.

    Still, I guess we are curious, not because of some business espionage point of view, but because we feel for the brand and are happy when IWC does well in some lines.

    Kind regards,
    Paul, wearing my latest love, the VC Portuguese

  • Apprentice
    10 Nov 2008, 3:55 a.m.

    A few (actually many) comments

    This stuff about a “well-kept” secret sounds good –almost like a conspiracy to keep information out of the hands of collectors. It’s not really true if one goes beyond a superficial analysis, aside from keeping in mind that the requests for such information serve little purpose beyond satisfying idle curiosity of a small constituency.

    IWC sells all the watches it makes. It could sell significantly more if it could produce them. So the basic question: “which models sell best” is really not a question that IWC can directly or empirically answer, if sales are measured at the consumer level. All models sell at IWC’s level (that wasn’t always the case historically). Moreover, discontinuances of models are not necessary correlated to poor sales: since often there are model “change-overs” unrelated to sales. A prime example is the revamping of the Pilots line a few years ago. They were strong sellers before, and strong sellers after.

    In terms of Chad’s report here, it is very much appreciated but we should keep in mind how anecdotal it us. Malaysia is an unusual market –at least it was when I was there three years ago for IWC. Large watches often sell more slowly there than, say, Italy. Expensive watches may sell a little more slowly there than, say. Singapore. Some markets have somewhat less interest in, and appreciation for, history (there are far fewer vintage watch dealers, generally, in Asia than many other markets). The Vintage Collection worldwide is a very strong seller, but it is at a higher price point and often a higher size-point (and there is, almost universally, almost a correlation between higher price and slower unit sales, on all models and all brands). Low-end models have higher velocity.

    Relative to what store sales clerks wear, they (and many staff people at IWC distributors) wear the Ref. 3714 chronograph since it is less expensive than any other Portuguese, it is more readily available than other Portuguese models, and it is slightly smaller at 40mm. But really it provides no market or sales generalizations

    That said, the 3714 is a best seller. And based on broader anecdotal reports, I’ve mentioned here how well the Big Pilot’s Watch sells, the 3717 Pilot’s chrono, etc. There are reports here. But those reports, too, are based on what dealers -in many locations throughout the world—have told IWC. And the fact is that generalizations are just that: they prove little for those looking for in-depth analysis.

    So, sorry –it’s not some “well-kept secret” and the analysis, to satisfy anyone’s curiosity—is a little more complicated.

    Regards,
    Michael

  • Insider
    10 Nov 2008, 1:40 a.m.

    A few (actually many) comments

    Well said Mike.

    Again for readers, this is just my observations based on talks with the IWC ADs and Boutiques here in Malaysia. Travel over to Hong Kong you will probably have a different report. As I am sure sales preferences would be much different in Japan or America or Russia. A model that does not sell well in Asia, may sell like hot cakes in America. I know some models of Rolex that are selling a very stiff premium in Asia for example, but are sitting on the selves in America. One thing I will also point out, and this of course is Opinions again just of Sales clerks, is that many IWC ADs that also carry many other brands made comments to me about the superior testing and quality of IWC compared other brands. This is what led me to start looking more closely at IWC and purchasing a few IWC models.

  • Master
    9 Nov 2008, 9:20 p.m.

    Hey Chad, I read your observations with interest >

    .......since I have just returned from watch-heaven (Hong Kong) and visited the Boutique.

    Let me say that there is a TON of stock at this moment at the Boutique and most ADs, given the prevailing economic conditions.

    The VC AT was the only VC model NOT available, or on display, at the Boutique and two of the ADs I visited. Does that make it the most popular model of the six (question asked rhetorically)?

    FYI, the Boutique manager in Geneva also wears the Portuguese chrono, LOL!!!!!!! ;-)

    Thanks for posting!

  • Master
    9 Nov 2008, 1:45 p.m.

    Interesting observations...

    Your story about the Top Gun model is totally understandable, but otherwise, I would think that levels of inventory dictates what sells quickly.

  • Master
    10 Nov 2008, 4 a.m.

    Even though the input you received

    may be anecdotal and limited, I sure enjoyed reading it and found it a fascinating bit of insight I can't get anywhere else.

    Thanks!

  • Insider
    10 Nov 2008, 8:10 p.m.

    Even though the input you received

    Well, as for the Vintage Collection, I can tell you just North of Malaysia in Bangkok (where I bought my VC Aquatimer), besides the Aquatimer being a hot seller, the VC Pilot and VC Ingenieur sell very fast also and do not stay in the displays for long. For me, if I was going to go for another VC, I would take the Portuguese. Of course they all are nice. Wish I could afford the whole collection!

  • Master
    11 Nov 2008, 10:35 a.m.

    VC Pilot doing well?

    I think that is good news, and quite remarkable for us forum members, to hear that the VC Pilot is doing well in some part of the world. There were quite some negative remarks about it here and on the German forum. I always felt a soft spot for it, because of that marker, that you can use as a manually operated pseudo date indicator. It really makes you wonder how much those modelling and marketing people in Schaffhausen were aware of this kind of diversification upfront: how well do they know the taste of the different markets, and what can they do with that knowledge? I hope I can discuss this issue with some people of IWC when I visit IWC, maybe in May.

    Kind regards,
    Paul, wearing my VC favourite, the Portuguese

  • Connoisseur
    12 Nov 2008, 4:30 a.m.

    IWC in Malaysia, my Observations.

    Oh yes and if I'm not mistaken, one of them was wearing a 371401 with white leather straps, nice combination :)