• Graduate
    3 Dec 2017, 8:41 p.m.

    Hi,

    I was able to purchase the 5023-07. However after receiving the watch I noticed the minute hand was loose when the crown is in locked position. The minute hand would move with a gentle shake of the wrist. The watch is under warranty and I'm planning to visit the NYC boutique tomorrow. However, since the movement is considered a complicated movement I'm afraid of the servicing time. I hope this issue can be rectified in Dallas service center?

    Any input would be greatly appreciated.

    Thank you,
    Joe
    <a href="http://s1143.photobucket.com/user/JoesWatches/media/IMG_1362_zpsmrm3gkfm.jpg.html" target="_blank"><img src="http://i1143.photobucket.com/albums/n639/JoesWatches/IMG_1362_zpsmrm3gkfm.jpg" border="0" alt=" photo IMG_1362_zpsmrm3gkfm.jpg"/></a>

  • Master
    4 Dec 2017, 4:27 p.m.

    Congratulations on a beautiful and highly sophisticated watch.
    I don't have any experience with the service, but I'm sure it can and will be fixed and the wait will be worth it.
    Of course I understand you not wanting to wait on your brand new baby long time.
    Good luck!